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Section 01
Overview
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This Refund Policy explains when you're entitled to a refund and how to request one. It covers two kinds of purchases: keyboard subscriptions bought through the app stores, and advertiser packages bought through our web dashboard.

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Section 02
App Store & Google Play Subscriptions

Keyboard subscriptions (Plus, Pro, Unlimited) are sold and billed by Apple or Google. Refunds for these are governed by the store's own policy, not by us:

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Because Apple and Google process the payment, we cannot issue refunds for store subscriptions directly — but we're happy to help you through the process.

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Section 03
Advertiser Packages

Advertiser packages (Package 1, Package 2) are billed by us through the web dashboard. Our policy:

  • 14-day money-back guaranteeIf you're unsatisfied, request a full refund within 14 days of your first purchase of a package.
  • Pro-rated on requestAfter 14 days, the current month is generally non-refundable, but contact us — we review genuine cases (e.g. billing errors, extended outages) individually.
  • Cancel anytimeCancelling stops future renewals. Your package stays active until the end of the paid month.
  • Not eligibleRefunds are not available where the package was used to run ads that violated our Terms of Use.
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Section 04
How to Request a Refund

1. Email us

Send your request to billing@dxy.leadboard.ae from your account email.

2. Include details

Tell us the plan, purchase date, and reason. Attach the receipt if you have it.

3. We review

We respond within 2 business days and process approved refunds within 5–10 business days.

4. Refund method

Approved refunds are returned to your original payment method.

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Section 05
Disputes & Chargebacks

Please contact us before filing a chargeback with your bank — most issues are resolved faster by email. Accounts with unresolved chargebacks may be suspended pending review.

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Section 06
Contact Us

Need a refund or have a billing question?

We aim to respond within 2 business days.

📧 billing@dxy.leadboard.ae